Legal

Terms of Service

Last updated: July 2, 2026

These Terms of Service (“Terms”) govern your access to and use of Anchorclick’s website, hosted software, dashboards, automations, messaging tools, APIs, integrations, consulting, setup, and managed services (collectively, the “Services”). By using the Services, you agree to these Terms.

If you are using the Services on behalf of a business, agency, or other organization, you represent that you have authority to bind that organization, and “you” means that organization.

1. Who we are

Anchorclick (“we,” “us,” or “our”) provides hosted automation software, dashboards, SMS and email messaging workflows, AI visibility and monitoring tools, APIs, integrations, consulting, setup, implementation, and managed services for local businesses, agencies, and service businesses.

Contact: sewell@anchorclick.com

2. The Services

Our Services may include, among other things:

  • Hosted dashboards and automation workflows
  • SMS and email messaging, sequences, and related tooling
  • AI visibility, monitoring, and reporting
  • API access and third-party integrations
  • Consulting, onboarding, setup, and ongoing managed support

We may add, change, or discontinue features at any time. Some features depend on third-party providers and may not be available in all regions or for all accounts.

3. Accounts and access

You are responsible for:

  • Providing accurate account and billing information
  • Keeping login credentials secure
  • All activity that occurs under your account
  • Ensuring that users you authorize to access your account comply with these Terms

You must notify us promptly if you believe your account has been compromised.

4. Fees, billing, and payment

We may charge monthly subscriptions, setup fees, consulting fees, implementation fees, usage-based fees, and third-party pass-through fees for services such as SMS, email delivery, hosting, AI APIs, or other provider costs.

Unless stated otherwise in a written agreement:

  • Fees are billed in advance or as described at checkout, in a proposal, or in your account
  • You authorize us to charge your payment method on file for recurring and one-time fees
  • Pass-through and usage-based fees may be billed separately and may change if provider pricing changes
  • Taxes may apply where required by law

If payment fails or your account is past due, we may suspend or limit access to dashboards, automations, messaging, API access, integrations, hosted services, and other parts of the Services until payment is received. Suspension does not remove your obligation to pay amounts already owed.

5. Third-party services

The Services may rely on or integrate with third parties, including but not limited to Twilio, email service providers, hosting providers, AI APIs, Google services, Netlify, VPS infrastructure, and other software vendors.

You acknowledge that:

  • Third-party services are subject to their own terms, policies, and availability
  • We do not control third-party outages, pricing changes, policy enforcement, or account restrictions
  • You are responsible for maintaining any required accounts, credentials, approvals, and compliance with third-party rules
  • Delays or failures caused by third parties are not necessarily within our control

Where pass-through fees apply, you agree to pay those costs as part of your use of the Services.

6. SMS, email, and messaging compliance

If you use SMS, email, or other messaging features through Anchorclick, you are responsible for compliance with all applicable laws and regulations, including consent, opt-in, opt-out, quiet hours, do-not-contact rules, carrier requirements, and industry-specific restrictions.

You agree that you will:

  • Obtain proper consent before sending marketing or promotional messages
  • Honor unsubscribe, STOP, and opt-out requests promptly
  • Maintain records of consent where required
  • Use accurate sender identification and message content
  • Avoid prohibited, deceptive, or unlawful messaging

You are solely responsible for the content of messages you send and for ensuring that your messaging practices meet legal and carrier requirements. We may suspend messaging features if we reasonably believe your use creates legal, carrier, or reputational risk.

7. Acceptable use

You agree not to misuse the Services. Prohibited uses include, without limitation:

  • Violating any law or regulation
  • Sending spam, unsolicited messages, or deceptive communications
  • Infringing intellectual property or privacy rights
  • Uploading malware or attempting to disrupt, probe, or overload our systems
  • Accessing accounts or data without authorization
  • Using the Services to harass, threaten, or defraud others
  • Reselling or sublicensing the Services without our written permission, except as allowed in a partner agreement

We may investigate suspected violations and may suspend or terminate access if we reasonably believe you have violated these Terms or pose risk to the Services or others.

8. Customer content and data

You retain ownership of content, data, contacts, and materials you submit to the Services (“Customer Data”), subject to the rights needed for us to host, process, transmit, and display that data to provide the Services.

You grant us a limited license to use Customer Data solely to operate, maintain, improve, secure, and support the Services, and as described in our Privacy Policy.

You represent that you have the rights and permissions needed to provide Customer Data to us and to use it through the Services, including contact lists and messaging content.

9. AI tools and visibility features

Some Services use artificial intelligence or automated analysis. AI-generated outputs may be incomplete, outdated, or inaccurate. You are responsible for reviewing outputs before relying on them for business, legal, financial, or customer-facing decisions.

AI visibility, monitoring, and reporting features reflect data from third-party systems and public sources. We do not guarantee that AI systems, search engines, platforms, or directories will display, rank, cite, or recommend your business in any particular way.

10. No guaranteed results

Anchorclick provides tools, workflows, hosting, and support services. We do not guarantee any specific business outcome, including leads, sales, revenue, reviews, rankings, search visibility, AI citations, message deliverability, uptime of third-party platforms, or marketing performance.

Results depend on many factors outside our control, including your offer, market, budget, compliance practices, third-party policies, and how you use the Services.

11. Service availability and support

We aim to provide reliable Services, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, provider outages, internet issues, and force majeure events may cause downtime or degraded performance.

Unless otherwise agreed in writing, support scope, response times, and included services are limited to what we describe in your plan, proposal, or account documentation.

12. Confidentiality

Each party may receive non-public business information from the other. Both parties agree to use reasonable care to protect confidential information and to use it only for purposes related to the Services, except as required by law.

13. Intellectual property

Anchorclick owns the Services, website, software, workflows, templates, branding, documentation, and other materials we provide, except for Customer Data and third-party materials.

We grant you a limited, non-exclusive, non-transferable right to use the Services during an active subscription or authorized engagement, subject to these Terms.

You may not copy, reverse engineer, resell, or create derivative works from our software or service materials except as permitted by law or written agreement.

14. Cancellation and termination

You may cancel recurring Services according to the cancellation terms in your plan, proposal, or account settings. Cancellation generally stops future billing but does not automatically erase amounts already due.

We may suspend or terminate access immediately if you breach these Terms, fail to pay, create legal or security risk, or if required by law or a third-party provider.

Upon termination, your right to use the Services ends. We may delete or disable account access and hosted resources after a reasonable period, except where we are required or permitted to retain data by law or our Privacy Policy.

15. Refunds

Refund eligibility is described in our Refund Policy. Unless required by law or stated in a written agreement, fees are generally non-refundable once work has begun, access has been granted, or a billing period has started.

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will meet your requirements, produce any specific result, or operate without interruption or error.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANCHORCLICK AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO ANCHORCLICK FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless Anchorclick and its owners, employees, contractors, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services
  • Customer Data or content you submit
  • Your messaging, marketing, or compliance practices
  • Your violation of these Terms or applicable law
  • Your use of third-party services in connection with Anchorclick

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on our website and update the “Last updated” date above. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

20. Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in Louisiana, and you consent to that jurisdiction.

21. General provisions

If any part of these Terms is held unenforceable, the remaining parts remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Anchorclick regarding the Services, except for any separate written agreement signed by both parties.

22. Contact

Questions about these Terms can be sent to sewell@anchorclick.com.